Intelligent Automation: What is it?

Intelligent Automation is one of the fastest growing methods for rapidly transforming an organisation’s financial efficiency and operational productivity with minimal investment and impact on the operation. The technology works by “training” virtual users – often referred to as robots – to perform activities which are currently manual and repetitive. Any process that is performed on a computer and is repetitive can be automated. That doesn’t mean all should be as that is unlikely to be cost effective. It does mean that with careful analysis and intelligent delivery of an automation solution, there are always opportunities to improve efficiency and productivity by automating whole processes or parts of them.

What technologies make up Intelligent Automation?

Intelligent Automation is made up of 3 key elements:

  • Robotic Process Automation (RPA) – the cornerstone of automation and great for structured processes
  • Cognitive Automation – adds machine learning to RPA enabling the virtual user to quickly understand new patterns which enables the processing of semi-structured processes
  • Deep Learning – application of AI to data to power analytics and to understand and act on natural language including both voice and text

Additional technologies can be used to enable or enhance the automation such as Optical Character Recognition (OCR), screen scraping, chatbots and many more.

Building virtual users is far cheaper and quicker than developing a legacy system meaning that payback is quicker and the overall return on investment is far greater.

What are the benefits of Intelligent Automation?

Benefits include improved operational productivity and efficiency, improved process compliance, increased accuracy and quality, improved customer experience and first-time resolution, improved business continuity/disaster recovery and improved staff satisfaction due to the removal of mundane activities enabling them to add value. More on benefits to come. It’s great for organisations that are looking to cut cost whilst maintaining service levels and those looking to boost productivity and growth.

About VKY Automation

VKY Automation are at the forefront of Intelligent Automation technology in Scotland and are the first independent Scottish business to achieve partner status with both Automation Anywhere and UI Path – 2 of the top software vendors in the global automation market. We understand how to get the most out of the technology and how to avoid the pitfalls. Scottish tech news site digit.fyi recently described VKY as one of the leading Intelligent Automation consultancies in Scotland. To find out more about Intelligent Automation and what it can do for you, please get in touch for a confidential and no obligation chat by emailing [email protected]

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