VKY AI-Powered Contact Centres
VKY uses AI and Intelligent Automation to help customer service teams deliver 50% more, for the same price. Use our technology solutions to power your existing contact centre, or outsource with us for onshore quality at offshore prices, enabled by technology. The results are higher CSAT scores, assured compliance, and greater productivity.
Human-Centric AI & Intelligent Automation
We discover, build, and resource technology solutions that improve both your customer-facing and internal operations. AI and Intelligent Automation take care of the repetitive, data-driven tasks, empowering your people to deliver up to 50% more and to focus on high-value, customer focussed activities that require human empathy.
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AI-Powered Contact Centre
The VKY solution has almost eradicated wait times in our contact centres, and significantly enhanced the end users' experience. VKY was a natural fit for us because of their experience within the contact centre industry.
Digital Transformation
With VKY as our partner, we’re fostering a culture of curiosity and a vision for our digital strategy where we flip the lens on process design to ‘Automation by Default’. Instead of asking ‘why would we automate’, we are increasingly asking ‘why wouldn’t we automate’ to empower our people to deliver more value.
AI Productivity Gains
The VKY solution has enabled us to deploy over a third of our service team into proactive roles that add more value to customers whilst increasing the efficiency and customer satisfaction of email as a service channel.
Transforming Customer Service
VKY came into our organisation and quickly became part of our digital transformation team. They’ve delivered transformative automation services that have enabled significant levels of efficiency across our contact centre operations.
Contact centres and customer service
Use our technology to enhance your existing contact centre delivery, or outsource with us for AI-enabled agents to scale up and down with demand. Powered by AI and intelligent Automation, we help you deliver quality customer service from the UK, at offshore prices.
Local authorities & public sector
VKY is helping local authorities and the wider public sector digitally transform citizen service delivery. An ISO 27001 accredited company and Crown Commercial Services G-Cloud Framework supplier, VKY is trusted by some of the UK's most critical citizen service providers.
Reduce average handling time
Leading utility companies have seen a 74% reduction in handling times since working with VKY.
Improve customer satisfaction
Automation gives your team more time to have meaningful interactions with customers, as a result, our clients see a boost in CSAT and NPS scores.
Increase capacity to serve
Household energy brands have experienced a 557% uplift in customers self-serving solutions to problems by using our automation and AI.
Assured compliance
Intelligent automation combined with the right AI ensures compliance with data and processes by guiding agents through the best response with consumers.
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Transforming Customer Service with AI and Automation
